Troubleshooting Guide
How to Fix Apex Legends
Connection Issues
If Apex Legendswon't connect or keeps timing out, follow these steps in order. First, check the live status page to confirm whether it's a server-side outage or a local issue.
Step-by-Step Fix
1
Check EA Server Status
Visit EA's help center or @EAHelp on Twitter/X for Apex Legends server status updates.
2
Restart the EA App / Origin
Close the EA App completely from the system tray. Relaunch and try signing in again.
3
Check your NAT type
Apex Legends works best with Open NAT. A Strict or Moderate NAT can prevent matchmaking. Enable UPnP on your router or set up port forwarding (UDP 1024–1124).
4
Use a wired connection
Ethernet provides much more stable latency than Wi-Fi. Packet loss is a common cause of Apex disconnects mid-match.
5
Clear console cache
PS5: Settings → Storage → Console Storage → System Data. Xbox: hold power button for 10 seconds for a full power cycle.
6
Verify game files
In the EA App: click Apex Legends → three-dot menu → Repair. This scans and repairs corrupted game files.
Is it a server outage?
Check the live report chart — if dozens of players are submitting, it's on EA / Respawn Entertainment's end.
Frequently Asked Questions
Is Apex Legends down right now?
GamerOutage.com shows live player reports for Apex Legends. A spike in the chart indicates active server issues — if the number is low, the problem is likely on your end.
Why does Apex Legends say "No Servers Found"?
"No Servers Found" usually means EA's matchmaking servers are down or overloaded. Check this page and @EAHelp on Twitter. If reports are high, wait for EA to resolve the issue.
How do I fix Apex Legends packet loss?
Packet loss is best fixed by switching to a wired ethernet connection, closing background apps, and ensuring your router firmware is up to date. If packet loss only happens in Apex, check EA's servers.
Still lagging? Upgrade your router.
A dedicated gaming router reduces ping and prevents disconnects.