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Troubleshooting Guide

How to Fix Honkai: Star Rail
Connection Issues

If Honkai: Star Railwon't connect or keeps timing out, follow these steps in order. First, check the live status page to confirm whether it's a server-side outage or a local issue.

General Guidance Only

These steps are provided for informational purposes only and may not reflect the latest game updates. Port numbers, menu paths, and settings can vary by platform and version. GamerOutage.com is not responsible for any outcomes resulting from following this guide. When in doubt, refer to the publisher's official support site.

Step-by-Step Fix

1
Check for scheduled maintenance
HoYoverse posts all maintenance windows at hsr.hoyoverse.com/en-us/news. Major version updates (every ~6 weeks) take the servers down for approximately 5 hours, usually starting at 6 AM server time.
2
Check HoYoverse social channels
Follow @HonkaiStarRail on Twitter/X for real-time maintenance and outage announcements. HoYoverse is reliable about posting notices 24 hours before planned downtime.
3
Restart the game completely
On PC, close Honkai: Star Rail fully from the task bar. On mobile, swipe it out of the app switcher. Relaunch — most temporary connection errors resolve with a fresh session.
4
Check your network connection
HSR requires a stable connection. Run a speed test at fast.com and make sure you have at least 10 Mbps. If on mobile, switch from cellular to Wi-Fi or vice versa to test both.
5
Update the game client
An outdated game client will be refused by HoYoverse servers after a version update. Check for updates in the HoYoverse launcher on PC, or in the App Store / Google Play on mobile.
6
Flush DNS and change DNS server
On PC: open Command Prompt as admin and run "ipconfig /flushdns". Then change your DNS to Cloudflare (1.1.1.1) in your network adapter settings. This helps with routing issues to HoYoverse's servers.
Is it a server outage?
Check the live report chart — if dozens of players are submitting, it's on HoYoverse's end.
Check Star Rail Status →

Frequently Asked Questions

Is Honkai: Star Rail down right now?

GamerOutage.com tracks real-time player reports for Honkai: Star Rail. Check the live chart — a spike means HoYoverse servers are likely down or under maintenance.

How long does Honkai: Star Rail maintenance last?

Scheduled version update maintenance typically lasts 5 hours. Emergency maintenance is usually shorter, around 1–2 hours. HoYoverse compensates players with in-game currency (Stellar Jade) for maintenance downtime.

Why does Honkai: Star Rail say "Network Error" or error code -1?

Error -1 means the client cannot reach HoYoverse servers. This usually means maintenance is in progress, your region's servers are having issues, or there's a routing problem between you and HoYoverse. Check hsr.hoyoverse.com for maintenance notices first.

Why is Honkai: Star Rail stuck on the loading screen?

Loading screen freezes usually happen immediately after a version update when millions of players log in simultaneously. Wait 15–30 minutes and try again. If it persists, clear the game cache or reinstall the client.

Does Honkai: Star Rail have different servers by region?

Yes. HSR has separate servers for Asia, America, Europe, and HMC/SEA. Your account is tied to the server you chose at account creation. Playing on the wrong region will result in higher ping and your characters won't be accessible.

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