Roblox · Troubleshooting Guide · Can't Log In
How to Fix Roblox
Login Issues
If you can't log into Roblox or keep getting kicked back to the login screen, follow these steps. First check whether Roblox Corporation's servers are down — server outages are the most common cause of login failures.
These steps are provided for informational purposes only and may not reflect the latest game updates. Port numbers, menu paths, and settings can vary by platform and version. GamerOutage.com is not responsible for any outcomes resulting from following this guide. When in doubt, refer to the publisher's official support site.
Step-by-Step Fix
Frequently Asked Questions
Why can't I log into Roblox?
Login failures are usually caused by Roblox authentication servers being down, a forgotten password, or browser cache/cookie issues. Check status.roblox.com, then try the forgot password flow and clear your browser cache.
Roblox says my username or password is incorrect but I know they're right?
Try the password reset flow first. If you're logging in via browser, clear cookies and cache or try a different browser. If you recently changed your password on one device, other devices may still have the old session cached.
My Roblox account was hacked — what do I do?
Go to roblox.com → Log In → Forgot Password immediately. Change your password and email, enable two-step verification under Account Settings → Security, and contact Roblox support at roblox.com/support if you've been locked out.