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Troubleshooting Guide

How to Fix Genshin Impact
Connection Issues

If Genshin Impactwon't connect or keeps timing out, follow these steps in order. First, check the live status page to confirm whether it's a server-side outage or a local issue.

General Guidance Only

These steps are provided for informational purposes only and may not reflect the latest game updates. Port numbers, menu paths, and settings can vary by platform and version. GamerOutage.com is not responsible for any outcomes resulting from following this guide. When in doubt, refer to the publisher's official support site.

Step-by-Step Fix

1
Check for scheduled maintenance
HoYoverse schedules maintenance every 6 weeks on version update days. Check genshin.hoyoverse.com/en/news for the latest maintenance notice. Maintenance typically runs 5 hours and starts at 6 AM server time.
2
Follow HoYoverse official channels
Follow @GenshinImpact on Twitter/X for real-time maintenance and server announcements. HoYoverse posts maintenance notices 24 hours in advance and provides Primogem compensation for downtime.
3
Restart the game completely
Close Genshin Impact fully — on PC, check the system tray for lingering processes. On mobile, swipe it out of the app switcher. Relaunch the game for a fresh connection to HoYoverse's servers.
4
Check for game updates
An outdated Genshin client will be rejected by HoYoverse servers after a version update. Check for updates in the HoYoverse launcher on PC, or in the App Store/Google Play on mobile, and install any pending update.
5
Flush DNS and change to Cloudflare
Open Command Prompt as admin and run "ipconfig /flushdns". Then set your DNS to 1.1.1.1 in your network adapter settings. This helps with routing issues to HoYoverse's servers, particularly outside of China and East Asia.
6
Disable VPN
HoYoverse actively blocks VPN IP addresses. Disable any VPN before launching Genshin Impact. VPNs also add latency and can prevent the game client from reaching the authentication servers.
Is it a server outage?
Check the live report chart — if dozens of players are submitting, it's on HoYoverse's end.
Check Genshin Status →

Frequently Asked Questions

Is Genshin Impact down right now?

GamerOutage.com tracks real-time player reports for Genshin Impact. Check the live chart for spikes. Also check genshin.hoyoverse.com/en/news for official maintenance notices.

How long is Genshin Impact maintenance?

Version update maintenance typically lasts 5 hours. HoYoverse compensates players with 300 Primogems for standard maintenance and additional Primos for any extra downtime beyond the scheduled window.

Why does Genshin Impact say "Network Error" or error code -9908?

Error -9908 and generic network errors mean the client can't reach HoYoverse's servers. Check genshin.hoyoverse.com for maintenance notices. If no maintenance is scheduled, try flushing your DNS, disabling any VPN, and switching from cellular to Wi-Fi or vice versa.

Why is Genshin Impact stuck on the loading screen?

Loading screen hangs after maintenance ends are caused by millions of players logging in at once. Wait 15-30 minutes after maintenance ends and try again. If it happens outside maintenance, clear your game cache or reinstall.

Does Genshin Impact have different servers for different regions?

Yes. Genshin has separate servers for America, Europe, Asia, and HoYoverse Special Server (TW/HK/MO). Your account is permanently tied to the server you chose when you first played. Playing on the wrong server means your characters are inaccessible.

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