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Honkai: Star Rail · Troubleshooting Guide · Crashes & Freezes

How to Fix Honkai: Star Rail
Crashing

If Honkai: Star Rail keeps crashing or freezing, follow these steps in order. Crashes are almost always local — GPU drivers, corrupted files, or conflicting software — rather than server-side issues.

General Guidance Only

These steps are provided for informational purposes only and may not reflect the latest game updates. Port numbers, menu paths, and settings can vary by platform and version. GamerOutage.com is not responsible for any outcomes resulting from following this guide. When in doubt, refer to the publisher's official support site.

Step-by-Step Fix

1
Update GPU drivers
Honkai: Star Rail runs on Unreal Engine 4, which has known rendering conflicts with certain GPU driver versions — particularly around particle effects and character shaders. Open NVIDIA GeForce Experience or AMD Adrenalin, install the latest driver using the clean install option, and restart your PC before retesting.
2
Run repair in the HoYoverse launcher
Open the HoYoverse launcher → click the settings gear next to Honkai: Star Rail → select "Repair Game". This verifies all local game files and redownloads anything corrupted or missing.
3
Disable overlays
Discord overlay, NVIDIA GeForce Experience overlay, and MSI Afterburner can conflict with Star Rail on PC. Disable all overlays before launching and test whether the crashes stop.
4
Lower graphics settings
In HSR settings: lower rendering resolution, disable bloom and motion blur, set anti-aliasing to TAA or off. High graphics settings on borderline hardware — especially low VRAM GPUs — are a common crash trigger.
5
Check device storage
Honkai: Star Rail installs are 30–50 GB and grow with updates. If your drive is nearly full, the game will crash when trying to write temporary files. Ensure you have at least 5 GB of free space beyond the game's current install size.
6
On mobile: free up RAM before launching
HSR requires at least 4 GB of RAM on mobile. Close all other apps before launching. On older phones, restart the device before playing to ensure maximum available memory.
Is it server-side?
Check real-time player reports — if reports are spiking, it's on HoYoverse's end, not yours.
Check Star Rail Status →

Frequently Asked Questions

Why does Honkai: Star Rail keep crashing on PC?

PC crashes are most commonly caused by outdated GPU drivers, overlays conflicting with the game engine, high graphics settings exceeding your GPU's VRAM, or corrupted game files. Update drivers, disable all overlays, run a game repair, and lower your graphics preset.

Honkai: Star Rail crashes immediately after the HoYoverse splash screen — what does that mean?

A crash right after the splash screen usually indicates a corrupted game installation or a driver compatibility issue. Run the repair function in the HoYoverse launcher first. If that fails, do a full uninstall and reinstall.

Why does Honkai: Star Rail crash on my phone?

Mobile crashes are typically caused by insufficient RAM, low device storage, or an outdated OS version that HSR no longer supports. Close all background apps, free up at least 3 GB of storage, ensure your OS is updated, and check that your device meets the minimum requirements.

More Honkai: Star Rail Fix Guides

Star Rail Lag Fix →Star Rail Login Fix →Star Rail Can't Connect →
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