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Honkai: Star Rail · Troubleshooting Guide · Can't Log In

How to Fix Honkai: Star Rail
Login Issues

If you can't log into Honkai: Star Rail or keep getting kicked back to the login screen, follow these steps. First check whether HoYoverse's servers are down — server outages are the most common cause of login failures.

General Guidance Only

These steps are provided for informational purposes only and may not reflect the latest game updates. Port numbers, menu paths, and settings can vary by platform and version. GamerOutage.com is not responsible for any outcomes resulting from following this guide. When in doubt, refer to the publisher's official support site.

Step-by-Step Fix

1
Check for active maintenance
Visit hsr.hoyoverse.com/en-us/news and look for maintenance notices. During scheduled maintenance, login is completely disabled. The notice will include the expected end time and compensation rewards.
2
Log out and back into your HoYoverse account
In the game or launcher, sign out of your HoYoverse account. Wait 30 seconds, then sign back in. This refreshes your auth token and resolves most login loop issues.
3
Clear the game cache
On PC: navigate to the Honkai: Star Rail installation folder → find the "Cache" or "webCaches" folder and delete it. On mobile: go to Settings → Apps → Honkai: Star Rail → Storage → Clear Cache. Relaunch.
4
Check your login method
HSR supports logging in via HoYoverse account, Google, Apple, or Twitter. If one method fails, try a different login method linked to the same account. Visit account.hoyoverse.com to check which methods are linked.
5
Verify your email if recently registered
New HoYoverse accounts require email verification before the first login. Check your inbox (and spam folder) for a verification email from noreply@hoyoverse.com.
6
Reinstall the game
As a last resort, uninstall Honkai: Star Rail and download a fresh copy from the official site or your platform's store. Your account data is stored server-side and won't be affected by a reinstall.
Is it server-side?
Check real-time player reports — if reports are spiking, it's on HoYoverse's end, not yours.
Check Star Rail Status →

Frequently Asked Questions

Why can't I log into Honkai: Star Rail?

Login failures are almost always caused by scheduled maintenance, a stale auth session, or a network issue blocking HoYoverse's auth servers. Check hsr.hoyoverse.com for maintenance notices, then try signing out and back in.

Honkai: Star Rail says my account doesn't exist — what happened?

This usually means you're trying to log into the wrong server region. Your account is tied to the specific server (America, Asia, Europe, HMC/SEA) you selected when you first played. Make sure you're selecting the correct server on the login screen.

I got a verification code error logging into HSR — how do I fix it?

Verification code errors usually mean the code expired (they're valid for only a few minutes) or your email provider is slow. Request a new code and enter it immediately. Check spam folders, and try using a different login method like Google if the email codes aren't arriving.

More Honkai: Star Rail Fix Guides

Star Rail Lag Fix →Star Rail Crash Fix →Star Rail Can't Connect →
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