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Genshin Impact · Troubleshooting Guide · Crashes & Freezes

How to Fix Genshin Impact
Crashing

If Genshin Impact keeps crashing or freezing, follow these steps in order. Crashes are almost always local — GPU drivers, corrupted files, or conflicting software — rather than server-side issues.

General Guidance Only

These steps are provided for informational purposes only and may not reflect the latest game updates. Port numbers, menu paths, and settings can vary by platform and version. GamerOutage.com is not responsible for any outcomes resulting from following this guide. When in doubt, refer to the publisher's official support site.

Step-by-Step Fix

1
Update GPU drivers
Genshin Impact runs on HoYoverse's proprietary engine, which uses DirectX 11 on PC and has its own shader compilation pipeline. Driver bugs can surface during the first-launch shader precompile phase or when entering new open-world regions. Update via NVIDIA GeForce Experience or AMD Adrenalin with the clean install option, and restart your PC before relaunching the game.
2
Run repair in HoYoverse launcher
Open the HoYoverse launcher → settings gear next to Genshin Impact → Repair Game. This verifies all local files and redownloads corrupted or missing assets.
3
Disable overlays
Disable Discord overlay, NVIDIA overlay, MSI Afterburner, and any RGB control software. These conflict with Genshin's anti-cheat on PC and are a common crash trigger on launch.
4
Lower graphics settings
In Genshin Settings → Graphics: lower render resolution to 0.8, set anti-aliasing to none, and reduce shadow quality. High graphics settings on borderline-spec hardware (especially low VRAM GPUs) cause Genshin to crash mid-session.
5
Free up device storage
Genshin requires 30-50GB+ of storage and grows with every update. If your drive is nearly full, Genshin crashes when trying to stream in new areas. Ensure you have at least 5GB of free space beyond the current install size.
6
On mobile: restart device before playing
Genshin requires significant RAM (4GB minimum). Restart your device before launching to clear all background apps and maximize available memory. On older phones, enable Low Performance Mode in Genshin settings.
Is it server-side?
Check real-time player reports — if reports are spiking, it's on HoYoverse's end, not yours.
Check Genshin Status →

Frequently Asked Questions

Why does Genshin Impact keep crashing on PC?

PC crashes are most commonly from outdated GPU drivers, overlays conflicting with the anti-cheat, graphics settings exceeding your hardware, or corrupted game files. Update drivers, disable all overlays, run a game repair, and lower your graphics preset.

Genshin Impact crashes when I enter a new area — why?

Area-transition crashes usually mean your GPU is running out of VRAM while loading new textures, or the installation has corrupted world files. Lower your texture quality setting and run a game repair in the HoYoverse launcher.

Why does Genshin crash on my phone?

Mobile crashes are caused by insufficient RAM, low storage space, an overheating device, or an OS version no longer supported by Genshin. Close all background apps, free up storage, and ensure your device meets current minimum requirements. Enable Low Performance Mode in settings.

More Genshin Impact Fix Guides

Genshin Lag Fix →Genshin Login Fix →Genshin Can't Connect →
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