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Genshin Impact · Troubleshooting Guide · Can't Log In

How to Fix Genshin Impact
Login Issues

If you can't log into Genshin Impact or keep getting kicked back to the login screen, follow these steps. First check whether HoYoverse's servers are down — server outages are the most common cause of login failures.

General Guidance Only

These steps are provided for informational purposes only and may not reflect the latest game updates. Port numbers, menu paths, and settings can vary by platform and version. GamerOutage.com is not responsible for any outcomes resulting from following this guide. When in doubt, refer to the publisher's official support site.

Step-by-Step Fix

1
Check for maintenance
Visit genshin.hoyoverse.com/en/news. Login is completely disabled during version update maintenance. The maintenance notice will list the expected end time and Primogem compensation.
2
Log out and back into your HoYoverse account
In the game or launcher, sign out of your HoYoverse account. Wait 30 seconds and sign back in. This refreshes your auth token and resolves most login loop issues.
3
Check your server selection
On the login screen, make sure you've selected the correct server (America, Europe, Asia, or HMC/SEA). Your account only exists on one server — selecting the wrong one shows it as not existing.
4
Clear game cache
On PC: find the Genshin Impact installation folder and delete the webCaches folder. On mobile: Settings → Apps → Genshin Impact → Storage → Clear Cache. Relaunch after clearing.
5
Try a different login method
Genshin supports logging in via HoYoverse account, Google, Apple, or Twitter. If one method fails, try another that's linked to the same account. Check account.hoyoverse.com to see which methods are linked.
6
Reinstall Genshin Impact
Uninstall Genshin and download a fresh copy from genshin.hoyoverse.com. Your account data is stored server-side and won't be lost. This resolves corrupted login module files that cause persistent auth failures.
Is it server-side?
Check real-time player reports — if reports are spiking, it's on HoYoverse's end, not yours.
Check Genshin Status →

Frequently Asked Questions

Why can't I log into Genshin Impact?

Login failures are almost always maintenance, a wrong server selection, a stale auth session, or HoYoverse's auth servers being briefly overloaded. Check genshin.hoyoverse.com for maintenance, confirm your server, and try signing out and back in.

Genshin says "Account does not exist" — what happened?

This means you selected the wrong server region on the login screen. Genshin has four servers: America, Europe, Asia, and HMC/SEA (previously labeled TW/HK/MO or Southeast Asia). Players in Southeast Asia, Taiwan, Hong Kong, or Macau sometimes accidentally choose "Asia" instead of "HMC/SEA" and see this error — try all four regions before contacting support. Your account isn't deleted; it's on a different server than the one currently selected.

Why am I getting verification code errors in Genshin?

Verification code errors occur when the code expires (they're valid for only a few minutes) or your email is slow to deliver. Request a new code and enter it immediately. Check your spam folder. If codes never arrive, try linking a different login method at account.hoyoverse.com.

More Genshin Impact Fix Guides

Genshin Lag Fix →Genshin Crash Fix →Genshin Can't Connect →
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